At Ryo Shampoo, we respect the privacy of our users and recognize the importance of protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you access or use our website, mobile app, or any other online services we provide (collectively, the “Services”).
Please take a moment to read this policy carefully so you understand our practices regarding your information. By using our Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree to this policy, please do not access or use our Services.
What Information Do We Collect?
We collect information to provide you with the best experience using our Services. The types of information we collect depend on how you interact with us, such as when you create an account, place an order, contact customer service, or participate in surveys, contests, or promotions.
Information You Provide Directly
We may collect different information from or about you depending on how you use the Services, including:
- Contact information – Such as your name, email address, mailing address, phone number when you create an account or check out as a guest.
- Account information – Profile details (username, profile photo), order history, saved payment methods when you create an online account with us.
- Communications – Information you provide when you contact us with questions, feedback, testimonials, or otherwise correspond with us online, by phone, or in person.
- Transactions – Details related to any purchases, orders, returns or exchanges made on the Services, such as payment card information, billing address, shipping address, and transaction history.
- User content – Information you post in a public space on the Services, such as product reviews, photos, comments, contest entries, or any other information you provide to us or post.
Information Automatically Collected
We may also automatically collect certain information about you or your device when you access our Services, including:
- Device information – Technical details about the computer, tablet, smartphone or other device you use to access our Services, including IP address, browser type and settings, device ID, and operating system type and version.
- Usage information – Details about your access and use of the Services, such as pages or content you view, search queries you enter, and how you interact with the website, ads, or emails we send.
- Location information – Your approximate location determined from your device’s IP address if you allow it. We may also collect precise location from the app if enabled.
- Cookies and other tracking technologies – Technologies like cookies, web beacons, pixels, scripts, tags and Local Shared Objects help us recognize you, customize your experience, and track what content or ads you view and interact with. Learn more below.
How Do We Use This Information?
We may use the information we collect in a variety of ways, including:
- Provide, operate, optimize, and maintain our Services
- Send you product updates, notices, security alerts or support and administrative messages
- Respond to your comments, queries, and requests, and provide customer service
- Communicate with you about products, services, offers, promotions, and events, and provide other news and information we think will interest you
- Process and deliver contest entries and rewards
- Monitor and analyze trends, usage, and activities to improve your experience and the Services
- Personalize and customize your experience based on your interactions with our Services
- Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Ryo Shampoo and others
- Link or connect your activity across our website, apps, and other services
- Conduct research, troubleshoot problems, test new features, and analyze how our Services are used
We also use aggregated, anonymized data that does not identify you to analyze usage patterns and improve the Services.
When Do We Share Your Information?
We will not share your personal information outside Ryo Shampoo except in limited circumstances, including:
- With service providers: To help operate, maintain, analyze, provide, and improve our Services, we share information with service providers including payment processors, email providers, marketing partners, cloud storage providers, fraud detection, shipping partners, and more.
- For legal reasons: To comply with the law, respond to legal claims, prevent harm, and protect the rights and safety of others, we may share information with law enforcement, government agencies, courts, and regulators.
- In a sale or acquisition: If Ryo Shampoo engages in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding that involves the transfer of our business or assets, information may be among the transferred assets.
- With your consent: We may share your information in any other circumstances where we have your consent to do so.
We do not sell or rent your personal information to third parties for any purpose. Any third parties who access your information must adhere to data privacy and confidentiality agreements that limit their use of the data to the specific service provided on our behalf.
Third-Party Content, Links, and Integrations
The Services may contain content from third-party sites and services, such as embedded videos, social media buttons/widgets, or display ads. These sites and services may collect data about you through cookies, web beacons, or other technologies. We do not control how they use such technologies or the information collected.
The Services may also contain links to third-party websites. If you click on one of these links, you will be taken to sites we do not control. We are not responsible for the privacy practices of these third-party websites.
We may allow you to integrate or connect our Services with third-party apps, services, or social networks. For example, you can log in to our Services using your social media account credentials. Through these integrations, the third-party may send us information about you, such as your user ID. They could also obtain information about your interactions with us. The use of data shared in this manner will be governed by the third-party’s privacy policy.
How is Your Information Protected?
We use reasonable security measures that adhere to industry best practices and comply with applicable laws and regulations to protect your data from unauthorized access or misuse. However, no security measures are completely impenetrable. We cannot guarantee the security of our systems and databases or that your personal information will not be disclosed, misused or lost by accident or by the unauthorized acts of others.
Cookies and Other Tracking Technologies
We use cookies and similar technologies to provide and support our Services. Cookies are small pieces of data stored directly in your browser. They allow us to recognize your browser, store your preferences and settings, enhance your user experience, understand how users interact with our Services, and assist with security and administrative functions.
You can disable browser cookies in your settings at any time. But without cookies you may not be able to access certain features of the Services or take full advantage of all our offerings.
We may also use web beacons, pixels, tags, scripts, Local Shared Objects (LSOs) like HTML5 and Flash cookies, and other tracking technologies. These help us better understand how you interact with and use the Services, customize your experience, and track the content you view.
Third parties that support our Services by serving advertisements or providing analytics tools may use these technologies to collect information about you when you use our website and apps. Our privacy policy does not cover the use of tracking technologies by these third parties.
Your Choices and Rights
At Ryo Shampoo, we respect your right to privacy. Here are options we provide for you to manage your personal information.
Accessing, Updating, Correcting Your Information
You can access, modify, or delete certain information through your account settings. You can make additional requests or corrections to your personal information by contacting us. For security, proof of identity verification may be required before we fulfill such requests.
Closing Your Account
You may close your online account with us at any time by contacting customer service. After it is closed, we will no longer use your information or share it with third parties. However, some information may remain in our records to fulfill legal obligations.
Revoking Permissions
If you change your mind about permissions you have granted, you can revoke those permissions, such as location sharing or push notifications, through your device or app settings unless they are required to use the app.
Unsubscribing from Marketing Communications
You may opt out from receiving promotional emails or texts from us by clicking “unsubscribe” from the bottom of any marketing email you receive or by changing the contact preferences in your account settings. Note it may take a few days to process your request.
Do Not Track Signals
Some web browsers incorporate “Do Not Track” features that can send a signal to websites you visit indicating you do not wish to be tracked. Because there is no standard for how to respond to such signals, our Services do not currently respond to these signals. But other privacy practices described herein address relevant tracking and advertising.
EU Data Subject Rights
If you reside in the European Economic Area, you may have the right under EU data protection law to request access to, correction, and deletion of your personal data. You may also have rights to restrict use of your data and object to processing, as well as the right to data portability. If any EU data subject rights apply to you, we will comply within the applicable legal periods after we have verified your identity and linked the request to your account.
Privacy Complaints
If you reside in the EU or UK and believe we maintain your personal data subject to EU/UK data protection law incorrectly, you have the right to file a complaint with the appropriate supervisory authority at any time.
Children’s Privacy
Our Services are not designed for or intentionally targeted to children under the age of 13. We do not intentionally collect information from children under 13 without parental consent
If we learn a user is under 13, we will promptly delete their information. Parents can contact us for assistance accessing and closing a minor’s account.
Changes to This Privacy Policy
As our Services evolve, we may update this Privacy Policy to reflect new products, features, or usage of information. We will notify you of any material changes to this policy. Your continued use of our Services after any changes to the Privacy Policy will constitute consent to all such changes.
We encourage you to periodically review this page for the latest information on our privacy practices and ways you can manage your preferences.
Contact Us
If you have any questions about our Privacy Policy or information practices, please contact us at:
Ryo Shampoo
Email: [email protected]
Phone: 1-800-123-4567
Last updated: January 1, 2023
